Cancellation, rescheduling and missed appointments
We have 48 hours cancellation/rescheduling policy.
You can cancel or reschedule your appointment via email/telephone/text message. Cancellations and rescheduling up to 48 hours before the time of the appointment are free of charge. Cancellations and rescheduling less than 48 hours before your appointment or missed appointments will result you losing the deposit. Exceptions to our policy cannot be made for any reasons.
When booking made within 48hr and then cancelled or rescheduled deposit is non-refundable.
*If replacement for appointment which has been cancelled/rescheduled within 48 hours has been found, booking fee may be transferred towards next appointment but will not be refunded.
COVID – 19 SPECIAL TERMS AND CONDITIONS.
IF YOU ARE NOT FEELING WELL PLEASE STAY HOME AND DO NOT COME FOR APPOINTMENT. PLEASE INFORM US THAT YOU ARE NOT ABLE TO ATTEND YOUR APPOINTMENT ASAP. IF YOU HAD TO CANCEL YOUR APPOINTMENT LESS THAN 48HR DUE TO YOUR NOT WELL BEING AND YOU DID LET US KNOW, YOUR DEPOSIT WILL BE TRANSFERRED TO YOUR NEXT VISIT. YOUR NEXT APPOINTMENT CANNOT BE BOOKED EARLIER THAN 14 DAYS SINCE YOUR ORIGINAL APPOINTMENT OR IF YOU HAD A COVID-19 SINCE YOU FULLY RECOVERED. PLEASE BE AWARE IF YOU HAD AN INFILL APPOINTMENT YOU WOULD HAVE TO BOOK FOR REMOVAL( IF REQUIRED) AND A NEW SET. DEPOSIT CAN BE TRANSFERRED WITHIN 3 MONTHS TIME AFTER THAT YOU WOULD NEED TO PLACE ANOTHER DEPOSIT.