We send confirmation texts and emails for all of our appointments. If you do not receive these between 24 hours of booking your appointment and 48 hours prior to your appointment then please contact us ASAP via email or call the salon as this your appointment is not confirmed. This can be due to incorrect contact information, a problem with our booking system or a miscommunication that can be resolved easily if we are informed.
Please note: When booking infills please ensure that you have at least 40-50% of lashes left on, any appointments after 5 weeks will need to be booked as a full set appointment.
In order to confirm your booking we require a deposit for all full sets or booking over 2hrs. This will need to be paid BEFORE we can confirm your appointment and is fully refundable in line with our policy below. The deposit can be paid over the phone 02037013329 or, if you book an appointment online, with PayPal or credit/debit card. The reservations of your bookings will be held for 72 hours (3 days) and will be DELETED if the deposit has not been paid.
Cancellation, rescheduling and missed appointments
You can cancel or reschedule your appointment via email/telephone/text message. Cancellations and rescheduling are free of charge if done at least 24 hours prior the appointment; after which a late cancellation fee of £30 will be charged before making a new booking. Salon reception working hours are Monday to Friday 10.00am – 6.00pm. Cancellations and rescheduling less than 12 working hours before your appointment or missed appointments will result you losing the deposit. Late cancelling, late rescheduling or missing infill appointments more than once will result you losing the deposit.
Please arrive early. Every appointment has been allocated a time slot especially for the needs of a guest and we would like you to get the most of your appointment time. If it is your first visit, please arrive at least 10-15 minutes before your appointment in order to complete your consultation form and remove make up without cutting into your appointment time. For returning guests, please arrive at least 5-10 minutes earlier to get ready. If you have make up on, please allow yourself 10 minutes extra to remove all make up. Being unable to arrive early with make up on, we will have to deduct make up removal time from your treatment time. Arriving late will result us having less time for your treatment and we cannot guarantee being able to give you the full service.
London Lash Studio is not responsible for the loss or damage of personal belongings left unattended.