London Lash Privacy Policy

At London Lash we take your privacy seriously and only use the collected information to provide our services. London Lash company does not share or sell any of the information for any other purpose than providing the best possible service for our clients. At any time, you may request a copy of information we have recorded about you. You may also request to remove all identifiable information with respect to yourself.

For transparency, listed are the business services we provide and how each service uses the information we collect.

What information we collect

The personal information we collect may include your name, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (eg allergies, pregnancy, skin conditions), payment and transaction information, IP address and CVs.

We may also ask you to disclose any medical conditions that we should be aware of in order to carry out a safe treatment and comply with the requirements of our insurance provider.

We operate CCTV across the premises for the safety and security of our clients and staff as well as a deterrent for the purpose of criminal activity.

We may collect details of your visits to our website including, but not limited to, traffic data, location data, and other communication data. This data may be used in order to analyse and optimise our SEO and website performance. If you contact us via email or telephone, we may keep a record of that correspondence as a reference for future communications.
How this information is used

Your personal information is stored for our own records only and will only be disclosed to third-parties unless it is required by our insurance providers in case of a claim.

We only use and share your personal information if it is necessary to do, to carry out business activities, for example:

  • To fulfil a contract with you ie to provide the service or treatment you have requested and to communicate with you about your appointments
  • When it is in our legitimate interest ie there is a business or commercial reason to do so, unless this is outweighed by your rights or interests
  • When you consent to it: we will always ask for your consent to send you any marketing materials

We will therefore share your information with:

  • Provider of our salon IT systems: VERSUM
  • Our insurance company: ABT, in case of a claim

We have rigorous data protection and security policies in place with all our suppliers.

Some of the people working in our salon are self-employed.  Where software systems and reception facilities are shared, our self-employed colleagues will have access to your information and have signed an agreement to comply with our strict privacy policy.

We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Of course, you may opt out of receiving marketing material at any time.

We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.


You can access our website home page and browse our site without disclosing your personal information, but if you do give us your personal details, you are accepting these terms. If you do not agree with this privacy statement, do not give us your details. This privacy statement is part of our Terms and Conditions. We may need to update this privacy statement from time to time. You should regularly check this page to make sure you have read the most recent version.

If you participate in an online survey or questionnaire, any information you provide will also be maintained.